A Collection of Commonly Asked Questions at Mobility City of New Orleans, LA
How Can We Help?
Explore these helpful FAQs
At our mobility store, we offer a wide range of equipment for rent and for sale, including mobility scooters, power chairs, lift chairs, and more. Our knowledgeable staff can help you find the right equipment to meet your needs and budget, but here are a list of our customers frequently asked questions at Mobility City of New Orleans, LA.
About/Showroom
Monday-Fri 9-5; Sat 10-2
Yes we have a team that is very knowledgeable
Yes. It will need to be scheduled
Purchasing & Payment
Yes 10%
Not at this time
Yes. Check our website for monthly specials
No. We are all private pay. We do have a National Provider Number that we can give you with a detailed receipt to get reimbursed if your provider is willing to do that.
Yes. At times, we offer used equipment too but have a range of equipment pricing for all budgets.
On occasion. It must be 2 years or less and it’s on a case by case basis
RETURNING AN ITEM WITHIN 7 DAYS
15% RESTOCKING FEE
RETURNS AN ITEM WITHIN 8-30 DAYS
25% RESTOCKING FEE
NO RETURNS AFTER 30 DAYS.
FINAL SALE ITEMS: CLOTH LIFT CHAIRS, MATTRESSES, AND BATH ITEMS
Rentals
Mobility Scooters, Power Chairs, Wheelchairs, Transport chairs, Lift Chairs, Knee Walkers and Ramps
It depends on the equipment. Many can be rented for the day but some require half month or monthly rentals
Yes
Not if you are located in the New Orleans area. There is a fee to deliver on the Northshore and outer lying areas of New Orleans
Yes
No
When a customer has been renting and decides they want to purchase the equipment, we will credit back ONLY HALF A MONTH rental price no matter how many months they have already rented.
EXCEPTION: If customer wants to purchase within the first 7 days of rental, full rental price will go towards purchase.
Yes
We can meet you outside of baggage claim or departure
Yes. At this time however we are not open on Sundays and can not meet or pick up on that day
At the port itself unless you are staying at a hotel
Call and speak to one of our staff about your accommodations
Repairs
Yes
Yes
No only mobility scooters.
Yes
Technicians
Yes
Yes
Yes
In-Home Delivery
Almost anywhere in our service area
It depends on our schedule and day/time you are available.
We service the Southshore and Northshore of New Orleans and sometimes outside of the area. Call to give us more information and see how we can help.
Products & Equipment
Yes
Yes
Yes for most products if we can get parts and the company doesn’t have their own repair teams.
Yes.
Yes.
Yes.
Yes.
Yes.
It’s on a case by case basis. Equipment has to be 2 years old or less to consider.
Yes.
Yes.
Yes.
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Patricia Meyer - GoogleNeeded to have 2 batteries for husband’s 2007 power chair, made appointment, brought chair in and by time I arrived home a phone call to pick up. Very efficient, helpful and cost was not overboard. Thanks!
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Bill Little - GoogleBrought my mobility scooter for repair. The technician was quick to respond. He diagnosed the problem, and quickly repaired it. I was in and out in less than 1 hour. Great service team Very satisfied..
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Joesph Burback - GoogleCustomer service was above and beyond. I had some used equipment inspected by them to verify proper functionality and they were very thorough and informative.